Privacy Policy

Last Updated: 15 September 2026

Living Timeless (“Living Timeless”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, contact us, visit one of our showrooms, or otherwise interact with Living Timeless.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Mobile number
Email address
Residential or project location
Property or project details
Budget range
Interior, kitchen, wardrobe, furniture, or renovation requirements
Preferred consultation or showroom appointment details
Messages, photographs, floor plans, drawings, measurements, or other information you choose to share
Information submitted through enquiry forms, WhatsApp, telephone calls, social media, or other communication channels

We may also automatically collect certain technical information when you use our website, including:

IP address
Browser and device information
Operating system
Pages viewed
Time spent on the website
Referral source
Advertising campaign information
Website interaction and conversion data
Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and consultation requests
Contact you regarding your interior or furniture requirements
Schedule showroom visits, design consultations, site visits, or project discussions
Prepare quotations, proposals, designs, and project estimates
Process and manage orders and projects
Coordinate design, manufacturing, delivery, installation, and after-sales service
Provide customer support
Improve our website, services, products, and customer experience
Understand how visitors interact with our website and advertising
Measure the effectiveness of our marketing campaigns
Send relevant promotional communications, offers, design inspiration, or updates where permitted
Prevent fraud, misuse, security incidents, or unlawful activity
Comply with applicable legal and regulatory requirements

3. Marketing Communications

If you submit an enquiry, request a consultation, or otherwise express interest in Living Timeless, we may contact you using the details provided by you.

This may include communication through:

Phone calls
SMS
Email
WhatsApp
Other communication channels you have used to contact us

You may request that we stop sending promotional communications at any time by contacting us or using an unsubscribe option where available.

Transactional or project-related communications may continue where necessary to fulfil an existing request, order, or contractual obligation.

4. Cookies and Analytics

Our website may use cookies, pixels, tags, and similar technologies to operate the website, understand visitor behaviour, improve performance, and measure advertising effectiveness.

These technologies may be provided by us or third-party service providers, including platforms used for:

Website analytics
Advertising attribution
Conversion tracking
Remarketing
Customer relationship management
Website optimisation

Depending on the tools used on our website, these providers may include services such as Google, Meta, Microsoft, or similar advertising and analytics platforms.

You may control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Advertising and Remarketing

We may use advertising platforms to show Living Timeless advertisements to people who have visited our website or interacted with our services.

Advertising platforms may use cookies or similar technologies to understand whether an advertisement resulted in a website visit, enquiry, or other interaction.

We do not control the privacy practices of third-party advertising platforms. Their collection and use of information is governed by their respective privacy policies.

6. How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with:

Our employees and authorised team members
Designers, project coordinators, installation teams, and operational personnel
Manufacturing and fulfilment partners
Technology and website service providers
CRM and communication providers
Analytics and advertising providers
Payment or financial service providers, where applicable
Professional advisers such as accountants, auditors, consultants, or legal advisers
Government authorities or regulatory bodies where required by law

Service providers receiving information from us are expected to use it only for the purposes for which it has been provided, subject to applicable contractual and legal obligations.

7. Project Information and Media

During a project, you may share photographs, layouts, floor plans, measurements, drawings, or other information relating to your property.

We use this information primarily for designing, manufacturing, quoting, executing, and servicing your project.

We will not intentionally publish personally identifiable project information for promotional purposes without appropriate permission.

Where project photographs or finished-work images are used for marketing, social media, portfolio, or promotional purposes, we aim to avoid displaying personal information unless consent has been obtained.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

Responding to enquiries
Managing customer relationships
Completing projects
Providing warranty or after-sales support
Maintaining business and accounting records
Resolving disputes
Meeting legal or regulatory requirements
Legitimate business analysis and record keeping

Retention periods may vary depending on the nature of the information and our relationship with you.

9. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

You should therefore take reasonable precautions when sharing confidential or sensitive information electronically.

10. Your Choices and Rights

Subject to applicable law, you may contact us to request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Updating of your contact details
Withdrawal of marketing preferences or consent where applicable
Deletion or removal of information where legally permitted
Information regarding how your personal information is being handled

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, map services, messaging services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or platforms. We recommend reviewing their respective privacy policies before providing personal information.

12. Children's Privacy

Living Timeless services are intended for adults seeking furniture, interior, renovation, or related services.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

13. Business Transfers

If Living Timeless undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, services, or legal obligations.

Any updated policy will be published on this page together with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the use of your personal information, please contact: livingtimeless.com/contact or info@livingtimeless.com

For privacy-related requests, please include sufficient information for us to identify and respond to your request.