Privacy Policy

Last updated: November 4, 2025

Living Timeless (“we”, “us”, “our”) operates livingtimeless.com (the “Site”) and provides modular kitchen design, manufacturing, delivery, and installation services (the “Services”). We respect your privacy and handle your information in line with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

1) Information we collect

  • Contact: name, phone, email, city, address

  • Project: floor plans, measurements, finish choices, budgets, notes

  • Transaction: invoices, payments, order history

  • Technical: IP address, device, browser, pages viewed, cookies

  • Marketing: preferences, campaign interactions, referrals

  • Support: chats, emails, call notes and service requests

2) How we use information

  • Prepare quotations, designs, production, delivery, and installation

  • Arrange site visits, appointments, after sales service, and warranty support

  • Process payments and issue invoices

  • Improve the Site, prevent fraud, maintain records, and meet compliance needs

  • Send service and marketing communications. You can opt out of marketing at any time

  • Comply with legal obligations and enforce our terms

3) Legal bases

Consent. Performance of a contract. Legitimate uses related to our Services. Legal compliance.

4) Sharing your information

  • Vendors and partners: logistics, installation teams, finishing partners, payment gateways, CRM and hosting providers. We share only what is necessary

  • Legal and compliance: regulators or law enforcement when required

  • Business transfers: merger, acquisition, or restructuring
    We do not sell personal data.

5) International transfers

If tools or servers are located outside India we use reasonable safeguards and contractual protections.

6) Retention

We retain data for as long as needed for the purpose collected. For example to provide warranty support. We then delete or anonymize it as per our policy and the law.

7) Your rights

You may request access, correction, updating, deletion, and to withdraw consent for marketing. You may raise a grievance or appeal decisions as per the DPDP Act.

8) Cookies

We use essential and analytics cookies. You can control cookies in your browser. Some features may not work without certain cookies.

9) Security

We apply organizational and technical measures such as role based access and encryption in transit where applicable. No method is fully secure and we work to improve safeguards continually.

10) Children

Our Services are not directed to children under 18. If you believe a minor has provided data to us contact us to remove it.

11) Third party links

We are not responsible for the privacy practices of third party websites linked from our Site.

12) Contact and grievance redressal

Email: info@livingtimeless.com
Phone: +91 74992 43543
Address: G9 Clover Hills Plaza, NIBM Road, Pune 411048

We may update this Policy. Changes take effect when posted on this page.